Returns

Returns

Optimize and Leverage Customer Interactions

Buyer Confidence

Concise and fair return policy attracts buyers and promotes confidence. Be generous with your return policy and make it quick and easy.

Time Restrictions

To attract more buyers, consider offering 7 days or longer.

Return Shipping Fees

Clearly outline who pays for return shipping—you or the buyer.

Refund Category

Money back guarantee or exchange is the most popular.

Item Condition

Clearly state the returned item’s required condition “unopened box” or “opened box with all original materials.”

Returns FAQs

  • What's Superphonica’s return policy?

    Each seller has his or her own return policies, which should be outlined in their listings. Not all sellers accept returns, but we recommend accepting returns a minimum of 7 days after delivery. We encourage buyers to contact the seller and find out specifics before making a purchase. If you reside in the European Union, you may be entitled to a 14-day “cooling off period”, or a “right of withdrawal”, during which you may return an item for any reason.

  • How can I request a refund or return?

    Each seller has his or her own return policies, which should be outlined in their listings. Not all sellers accept returns. We encourage you to contact the seller and find out specifics before making a purchase. If for some reason you do not receive a response from the seller regarding your request for a refund, please contact Superphonica so we may assist you to help resolve the situation.

  • Who is responsible for return shipping costs?

    Each seller has his or her own shipping policies, which should have be outlined prior to the sale. The party responsible for return shipping costs is to be determined by the buyer and the seller, and is usually based on the circumstances of the specific return. If you and the other party involved in the transaction are unable to come to an agreement, please contact Superphonica and we can certainly attempt to help mediate the situation.

  • Can I get a refund on my listing fee if the item is returned?

    Thankfully returns are very infrequent, but we understand this can happen. We simply waive the listing fee when the item sells to the next buyer.

  • Can I return an item I do not want?

    You can request a return if you change your mind, but the actual policy will depend on the seller’s policy. In this scenario, it’s often the seller’s policy to charge a restocking fee and return shipping costs.

  • Who pays for return shipping?

    This depends on the reason for the return and the seller’s policy. it’s often the seller’s policy to charge a restocking fee and return shipping costs. If items are not as described, seller must cover the return shipping costs.