Seller Protection FAQs
What happens if a buyer doesn't pay?
Seller fees are only assessed once a buyer actually pays for an item. If a buyer has purchased an item but not paid, we will help relist the item for you if necessary. This is a violation of our Policies and taken seriously, which could result in the suspension of the buyer’s account.
What happens if I sell something in my brick and mortar store and it is listed on Superphonica?
If this happens, we will end your listing for you. If you found the buyer on Superphonica, we’d appreciate it if you let us know. Our community relies on one another and sale price is very useful to the group and helps build an accurate price advisor tool.
Can I get a refund on my listing fee if the item is returned?
Thankfully returns are very infrequent, but we understand this can happen. We simply waive the listing fee when the item sells to the next buyer.
How does Superphonica protect sellers?
Keeping financial information secure is absolutely essential when selling online. That’s why Superphonica partners with industry leaders. We let the experts protect you with state of the art encryption and 24/7 monitoring. PayPal’s Seller Protection Policy will protect your online sales, minimize claims, chargebacks and help prevent fraud.
We understand that your reputation is everything. Abuse of our review system will not be tolerated and reviews that violate our policies will be removed.
If a buyer reports that an item has not been delivered or is not as described, as long as you have followed the Seller Protection Policy, Superphonica will attempt to help you resolve these disputes.
When should I use Escrow.com vs. Paypal?
There are many variables in making this decision and I would suggest researching both options thoroughly. Escrow is designed for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that Escrow.com delivers. Typically, customers use the service when the buyer and seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites and online merchants.