Trusted Partner

Trusted Partner Guidelines & Benefits

Be recognized and rewarded for exceptional selling.

A

All the information posted on the platform and given to Superphonica is truthful.

W

We stand by our obligations, and strive to ensure the transaction is fair.

S

Should there be disagreements, we will work with the buyer to find a satisfactory solution.

R

Respond customer inquiries that arrive by email, within 2 working days.

I

In principle we only ship insured merchandise or bear the shipping risk ourselves.

G

Generous policies for returns and exchanges that provide buyers with piece of mind.

A

Agree to participate in PayPal’s Purchase Protection program.

 

 

T

Truthfully state the condition of our items and point out any signs of use, defects or damage.

Benefits

Promotion of your Superphonica store on your own website.

Instant credibility and trust within the community.

Encourages loyalty from buyers to purchase from you.

Recognition for an established track record.

Badge of honor and distinction displayed for everyone to see.

Trusted Partner Criteria

A seller that has achieved the Trusted Partner status is committed to comply with the following requirements.

Complete 6 sales on Superphonica over the last 12 months.

Maintain an average feedback rating of 4.5 or higher.

Must publish policies for shipping, refunds and returns for your store.

Provide multiple industry, supplier and/or manufacturer references.

Same, or one business day handling.

A 30-day or longer return period with money back option.

Must maintain a return rate below 5% of total order volume.

Industry recognition as ethical and upstanding.

Trusted Partner FAQs

  • What happens if a buyer doesn't pay?

    Seller fees are only assessed once a buyer actually pays for an item. If a buyer has purchased an item but not paid, we will help relist the item for you if necessary.

    This is a violation of our Policies and taken seriously, which could result in the suspension of the buyer’s account.

  • What happens if I sell something in my brick and mortar store and it is listed on Superphonica?

    If this happens, we will end your listing for you. If you found the buyer on Superphonica, we’d appreciate it if you let us know. Our community relies on one another and sale price is very useful to the group and helps build an accurate price advisor tool.

  • What can I sell on Superphonica?

    There are several categories of audio equipment including, but not limited to, cables, components analog/digital, computers and networking, headphones, music, power, speakers and turntables.

  • What is Superphonica?

    Superphonica is the fastest growing community of audio enthusiasts on the web. It’s a one-stop resource that helps audiophiles learn about, compare and find equipment at a fair price. Our trusted platform is for standard sellers, dealers and manufacturers to sell new and pre-owned equipment fast.t fast.

  • How can I become a Trusted Partner?

    A seller that has achieved the Trusted Partner status is committed to comply with the following requirements.

    • A seller that has achieved the Trusted Partner status is committed to comply with the following guidelines.
    • Truthfully state the condition of items and point out any signs of use, defects or damage.
    • Answer listing inquiries that arrive by email within 2 working days.
    • Strive to ensure the transaction is fair. Should there be disagreements, sellers will work with the buyer to find a mutually satisfactory resolution.
    • Complete 6 sales on Superphonica over the last 12 months.
    • Maintain an average feedback rating of 4.5 or higher.
    • Must publish policies for shipping, refunds and returns for your store.
    • Provide multiple industry, supplier and/or manufacturer references.
    • Same- or one-business-day handling.
    • A 30-day or longer return period with money back option.
    • Must maintain a return rate below 5% of total order volume.
    • Industry recognition as ethical and upstanding.

    Limited number of new Trusted Partners each year.

     

  • What can I sell on Superphonica?

    There are several categories of audio equipment including, but not limited to, cables, components analog/digital, computers and networking, headphones, music, power, speakers and turntables.

  • Can I trade my gear on Superphonica?

    We recommend selling your item and using those proceeds to purchase anything you want. This is an efficient way to get the new equipment you want fast, instead of searching for interested trading partners. There is no protection for trades on Superphonica.